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A reminder of our written prescription protocol

12/13/2019

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Hope Animal Medical Center strives to provide exceptional care for your exceptional pets. There has been a growing concern in the medical community regarding errors in filling prescriptions via telephone or fax machine. Verbal communication over the phone can often be misunderstood or misconstrued and the resulting effect can be an incorrect dosing of a medication or the wrong medication altogether. Prescriptions that are faxed to online distributors using their pre-set forms have been altered without our authorization by these companies, which again, results in our patients getting incorrect medication.

For this reason all prescriptions for outside pharmacies requires a written script that owners must pick up and take or send to the pharmacy of their choice. Alternatively, prescriptions for medications that we carry can easily be filled here at the hospital. For the safety and well-being of your pet, we will no longer call or fax prescriptions to outside pharmacies.

The exception to this will be prescriptions filled through Road Runner Pharmacy, our trusted compounding pharmacy in Arizona and Vet's First Choice, Hope's online pharmacy. We work closely with these pharmacy's to obtain specifically dosed medications for our patients, and they provide excellent customer service. We will handle the paperwork involved in filling these prescriptions. These prescriptions will still be shipped directly to our clients; however, the prescriptions from Road Runner Pharmacy will now be billed through our hospital to protect the privacy of our clients’ billing information.

Please allow 24 hours for prescription requests to be processed. 

We hope you understand why this action is necessary. Please feel free to call us at 706-546-7879 if you have any questions or concerns.
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